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Versa 2 screen came off

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-08-2023 15:20 - last edited on ‎08-11-2023 04:43 by Fitbit Moderator

‎08-08-2023 15:20 - last edited on ‎08-11-2023 04:43 by Fitbit Moderator

My Screen Fell Off,What Can I Do? 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎08-31-2023 01:50

‎08-31-2023 01:50

Mine too this morning! I wake up and the display is hanging ... press back...but it won't stay!  Do you have a solution for this?20230831_102418.jpg20230831_102437.jpg? 

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‎09-01-2023 03:34

In response to DanaRo

‎09-01-2023 03:34

Welcome to the Fitbit community, @Snuggles63 and @DanaRo!

Sad to hear that you're having issues with your Versa 2's.
As there is a chance that the Displays are coming off due to a swollen battery, I'd suggest not to charge or wear your devices. Put them in a safe place instead and get in contact with Fitbit support for further assistance:

Fitbit Support Contact 

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Charge 6, Aria, Aria 2
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‎09-03-2023 07:05

‎09-03-2023 07:05

This has happened to me three times. First time it happened was a little under a year after purchasing. I received a replacement. Second time it happened I received another replacement. Third time it happened I just glued it back in.

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‎09-05-2023 11:24

In response to CharB1

‎09-05-2023 11:24

I've tried this too...but the display suddenly became blank...with some fine lines coloured...Continue to record ...I see in app but...unussefull  as watch...

 

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