Versa 2 screen corrupted and unresponsive

[mikeisthird]

 

Hi there. My Versa 2 has decided to become completely non responsive and the screen is doing something I've never seen before. The app cannot find it, it does not respond to attempts to reset or shut it down, and even plugging into the charger gives me more of the same garbled white screen as pictured. Help!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @mikeisthird, it's nice to see you around the Community Forums. I'm sorry to hear what happened to your Versa 2's screen, thanks for attaching those pictures. I understand where your concern is coming from and how you must be feeling.

I appreciate you have already tried to troubleshoot this situation before reaching us. At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

[mikeisthird]

Thank you.

[KaseyHall]

I’m having the exact same issue. Did they come up with any solution to help you? 

[Saz12345]

This is what happened to mine before it stopped working, but the stripes were in colour. I have uploaded a seperate post on here. Hope you can get yours working. 

[Izhughes]

Mine has gone the same way. The latest one lasted just 3 months after an earlier Versa 2 failed and was replaced.  No warranty cover now according to support.  This seems to be a very common problem and raises the question of whether the Versa 2 has serious reliability issues.

[SummerSuperset]

Did you ever get any resolution on this issue? I’ve been through two Versa 2’s and this has happened to BOTH of them. First one happened within the return time period at Costco, so I took it back and got a refund. Now I’m trying to jump through the warranty hoops with Fitbit for the second one!! 

[Izhughes]

Sorry, I did not find a solution. The replacement is still working, My wife’s Iconic also failed slightly after my Versa 2. I bought her a Sense, which is still okay.


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