Versa 2 screen corrupted

[Katpk]

Hi all

this is now my 3rd versa. Unfortunately this one post two years has gone to the white screen - will not let me reset. I have tried yesterday and today - followed all the reset instructions and it is not coming back. Are there any other options apart from the pressing of the button - which I have done for over 10 sec and white screen then pixilates and then slowly line by line goes black and taping screen holding back etc tried all google options - is there anything else to try? 

Moderator Edit: Updated subject for clarity.

[NellyG]

Hi @Katpk If restarting in the way you report doesn't help it sounds very much as if your Versa 2 has died. If it is still covered by warranty please contact Fitbit Support  

[Katpk]

Thanks I will email support 

[Katpk]

Hi I’m still emailing with the email technical support. They have advised to try all the elements in the help guide - which I have done (including clock face change). And I’ve told them this - again - also tried again - and the next email recommended factory reset - also tried. I’ve now sent them videos of yesterdays attempt and todays attempt slightly different timings but still have the white screen, and occasionally a black screen with a travel kind white line and grey. Are there any other suggestions or do I need to get a replacement - as I think this brand of Fitbit only seems to last 2 years? Any advice is appreciated please - as I am missing not having a working watch. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Katpk. I'm sorry to hear about your Versa 2 screen and thank you for following advised troubleshooting steps/

I understand how frustrating this could be and would recommend to stay in touch with our team in order to receive assistance. 

Thanks for your help @NellyG.

Have a nice day.