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Versa 2 screen corrupted

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‎06-19-2022 08:17 - last edited on ‎06-20-2022 09:46 by Fitbit Moderator

‎06-19-2022 08:17 - last edited on ‎06-20-2022 09:46 by Fitbit Moderator

My Versa 2 for the 2nd time has developed what I would describe as being like 'snow' on an old TV. There are lines constantly running across the screen and I can't see a thing so can't even turn it off. It's not a low battery issue as the first time it happened I was at 65%. It's less than a year old. Any suggestions please?

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎06-19-2022 08:55

‎06-19-2022 08:55

Hi @SunsetRunner - before declaring it faulty and getting a replacement from where you bought it, try changing the clock face from the Fitbit App Gallery tile in case it is a clock face fault.

 

But more likely a restart - How do I restart my Fitbit device? can fix it.

 

You can also contact Support via the Fitbit App, click profile photo, Help & support, Contact Customer support, they may talk you through a factory reset.

Author | ch, passion for improvement.

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0 Votes

‎06-19-2022 09:09

In response to Guy_

‎06-19-2022 09:09

Thanks for replying. Can't change the clock face as can't see a thing on the screen. Have tried the reset and it's still as bad. Will contact support.

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‎06-20-2022 09:48 - edited ‎12-19-2023 08:54

In response to SunsetRunner

‎06-20-2022 09:48 - edited ‎12-19-2023 08:54

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. @Guy_ Thanks for your help. 

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you have any questions or concerns regarding the outcome of your case, please feel free to contact them back. 

See you around. 

Maria | Community Moderator, Fitbit


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