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Versa 2 screen distortions

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‎05-30-2020 04:25 - last edited on ‎06-09-2020 05:21 by Fitbit Moderator

‎05-30-2020 04:25 - last edited on ‎06-09-2020 05:21 by Fitbit Moderator

After the latest firmware update my Versa 2 had many screen distortions ... ! 
Someone a solution? Or others with the same problem?

 

2 times factory reset already

 

short movie about the screen distortion:yugiyogi.stackstorage.com/s/BSrF7pgT7ayGhz16 

 

 

Moderator edit: format

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‎06-09-2020 05:21

‎06-09-2020 05:21

Hi @Ingeleenders, welcome to our Fitbit Community! I'd like to follow up and help you with your Versa 2 since the screen is getting distorted. By the way, thank you for trying to get this issue resolved before contacting our forums and thank you for providing a video showing the issue.

 

In order to avoid providing the same information, please let me know how the factory reset was performed.

 

In the meantime, try a regular restart as advised in this help article. After this, monitor your watch and see if the screen works properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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