Versa 2 screen failure!

[AlecB]

13 months old.

Was working fine all day today, then did this.

Have tried resetting about 10 times, no luck 

Tried changing watch face twice, nothing.

Still syncing to phone just no display. 

Any ideas?

[Fionams]

I've started having a similar problem and it's less than 2 years old. I've never got it wet or let it fall etc. Screen gone blank but the watch is still on as it vibrates and light still flashes on the back.

I have tried restart many many times and clock face change many many times and still nothing. I'm very disappointed as I have taken great care of my watch and I rely on it alot. There's very little support or direction on the website and obviously at this stage I do not still have my proof of purchase as it was a Christmas gift. 

[Odyssey13 · Accepted solution]

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[AlecB]

Spoke to Fitbit support on line 

Tried a factory reset which didn't work 

Replacement offered, which I accepted.

This is my 2nd Fitbit to fail. 

The previous Versa lasted 2 years before failing and replaced with this Versa 2. 

This may be my last Fitbit. 

[Joannepeter]

Mine only lasted 2 years.. seems ridiculous in my opinion. I think I am done with Fitbit as well!