Versa 2 screen fell off

[paigewilsonrpi]

I woke up and went to sync my Fitbit with the app so I could look at my sleep, but my Fitbit screen was black and wouldn’t turn on or sync with the app. I decided to charge it and see if it fixed anything. I can back 30 minutes later and my fitbit was really warm. When I picked it up the screen fell off, it’s still connected by 2 little electronic bands. I’ve heard of some other people that this happened to and they just need to put more adhesive and stick the screen back on, but for all of them their screen still turned on. Has anyone else had this issue and what did they do, short of just buying a whole new Fitbit?

[EdsonFitbit]

Welcome to the Fitbit Community, @paigewilsonrpi.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2.

To evaluate this situation, I created a case with Customer Support. Please check your inbox over the next days. They will let you know how to proceed as soon as possible. Thank you for your patience.

See you around.

[anniecopefield]

Having the same problem at the moment, still trying to figure out how to fix mine

[EdsonFitbit]

Welcome to the Fitbit Community, @anniecopefield.

I regret to hear that you are having the same problem.

I just sent this information to Customer Support. They will get in touch with you soon. Please keep an eye on your inbox over the next days.

If you have any question, please let us know.

[Brenced]

Exact same happened to me! Few weeks ago! Called customer service late night. Fantastic team member instructed me thru email. Sent photo along with store purchased, I even included pic of actual box/barcode, and case# they assigned! Called on a Thursday! Received replacement in mail following Monday! Yay! (Purchased less than 1 yr.) PS said taping or adhesive won't help needs replaced... Hope this helps!

[EdsonFitbit]

Welcome to the Fitbit Community, @Brenced.

I'm glad to hear about your great experience with Customer Support, thanks for sharing.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

See you around.