Versa 2 screen flickering

[Tahiyya]

Hi Liz, 

I hope this is the right place to post this as I searched the net but couldn't find a place to lodge my complaint. I'm from Sri Lanka and I purchased a Fitbit Versa 2 in November from Germany. I received it only in January and d have been using it since. 

However the last week, I've found my screen flickering in white and sometimes a green light. After restarting, it seemed to work. Today however, the screen didn't clear up. It's still white and flickering even after trying to restart. Please advice on what I can do. 

Anticipating a quick response,

Tahiyya

Moderator edit: updated subject for clarity. 

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community @Tahiyya. I moved your post to the Versa board. 

Thank you for letting us know that you have restarted your device to avoid your Versa 2 white screen and flickering. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums. 

[Tahiyya]

Thank you Andrea. Hoping I get a solution to my Fitbit 

[AndreaFitbit]

You're very welcome @Tahiyya. I hope that too.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Keep on visiting the forums. 

[Tuoyo]

Hello,

I am currently having the same issue of flickering screen. This started just this morning.  I have done a hard restart multiple times, reset to factory settings and updated the software. None of these have worked. 

I have also tried contacting the support team via live chat but it doesn't open.

Kindly assist.

Details:

Got my fitbit Versa 2 November, 2019 from US. I'm a Nigerian living in Nigeria.

[AndreaFitbit]

Welcome to the Fitbit Community, @Tuoyo. Thank you for mentioning the steps you have followed in order to stop flickering screen on your Versa 2 and that you already tried contacting our Support Team.

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums. 

[Delmar1]

I tried the reset with holding the button down for ten seconds and restarting the device but the flickering was still there. Ended up calling Customer Service and they first had me change the Clock Face, which didn't work. Then they led me through a factory reset. So far it seems to have worked. Keeping fingers crossed.

[AndreaFitbit]

Welcome to the Fitbit Community, @Delmar1. Thanks for following advised troubleshooting steps and for letting us know that you got in touch with our Support Team and that the factory reset worked for you.

Please let us know how it goes. I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Have a nice day!