Versa 2 screen freezes up

[Ncranmer]

hi,  I am curious to know if anyone else has this problem...I have had the versa 2 for a few months now and recently it has started freezing up on the home screen, and I am constantly having to reset it, it will vibrate like I have a message and when I check there is nothing there, I cannot swipe ant direction, and my battery does not last long?  Can someone help me as I am getting frustrated with it!!!  thank you in advance.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Ncranmer, welcome to our Fitbit Community. I'm sorry to hear that your Fitbit Versa 2 screen freezes and won't swipe. I'm also sorry to hear that the battery drains fast. I totally understand how you feel about this. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to try a factory reset. To do so on your device, please follow the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.

Regarding the battery draining issue, please try the tips listed in this help article. These tips are helpful in order to improve the battery life of your watch. Finally, monitor your watch and see if the issues get fixed.

Keep me posted on the outcome.