05-07-2020
19:37
- last edited on
05-21-2020
06:02
by
JuanJoFitbit
05-07-2020
19:37
- last edited on
05-21-2020
06:02
by
JuanJoFitbit
I have noticed the past two nights while trying to complete my daily step goal my watch has frozen right before the goal. I reached 12,200 steps and then five minutes later I looked and my watch said 11,870 steps. Now the steps are frozen. I have restarted the watch and it will work again for a little while then do the same thing once I’ve gone over my step goal..
Moderator edit: updated subject for clarity
05-21-2020 06:01
05-21-2020 06:01
Hi @Christinexx, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.
Regarding the frozen screen issue that your Versa 2 has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.
I'd like you to try a factory reset. To do so on your device, follow the steps below:
Keep me posted on the outcome.