Versa 2 screen has developed horizontal lines

[STCAR1630]

My Fitbit has been working fine all day and suddenly the screen has white horizontal lines across it and it keeps flickering and has gone dim. I have never worn it in water and have not had any issues before today. It is 21 months old. The watch itself is working it’s just the screen 

Moderator Edit: Clarified subject

[Guy_]

Hi @STCAR1630  - some times a watch restart may help - How do I restart my Fitbit device? 

If not probably best to contact Fitbit Support directly. They may be able to help you with a factory reset.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

If it is still under warranty, 1 or 2 years depending on country law, and found faulty it may be better to take it to the shop for a new replacement, rather than accepting a refurbished replacement from Fitbit and dealing with sometimes drawn out return and shipping issues that may occur.

[MarreFitbit · Accepted solution]

Hi there, @STCAR1630. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from. 

Please restart your Versa 2 suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

[STCAR1630]

@MarreFitbit Good morning, thank you for your reply. I can confirm that I have done all of the above and the issue has not fixed. It’s actually got worse. My watch is under 2 years old and according to UK laws is still under warranty, please can you confirm the next steps I can take?

[STCAR1630]

Thank you! I have tried to reset and it’s actually made it worse. I have had it for less than 2 years and from what I have read from Fitbit UK there is a two year warranty due to UK laws. So I am hoping they rectify the issue!

[Guy_]

@STCAR1630  - you can follow the advice given earlier if it is faulty which would seem to be the case after a factory reset not resolving the issue.

[MarreFitbit]

@STCAR1630 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.