Versa 2 screen has developed horizontal lines

[Andreacowin]

My screen has lines or what looks like interference on a black and white television. Any ideas. 

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @Andreacowin 

Try changing your clock face through the Fitbit App. Preferably one made by Fitbit or back to the original one you got when you received your Versa 2. Open your Fitbit App, tap profile picture then scroll down and tap Versa 2. You can change clock here and more in the gallery. If the problem persists try restarting your Versa 2 by holding the button down on the side of the tracker until the Fitbit logo appears then release the button. You should feel the Versa 2 vibrate indicating the restart is complete. If the first restart doesn’t work try it a second time. 
😉 Hopefully this will sort out your screen issue. Please come back and tell be how it went

[Andreacowin]

Thanks for your help. I've turned the watch on and off, the screen was quite dark even though the brightness is on the max setting. After a short while the lines/ interference came back. I've turned it off and on again up to now the lines have gone but still very dark. 

[SunsetRunner]

Hello again @Andreacowin 

Make sure your sleep mode is not in. Your screen will be dim in Sleep mode. Also check your Versa 2’s screen brightness settings. Hers how: from the clock face swipe your Versa 2 screen left twice you see the gear icon and tap it. Scroll down and tap brightness. You can pick either Max, normal or dim. When your done just hit the Sid button twice to return to the clock face
😃Please come back and let me know if this worked 

[Andreacowin]

Hi again, 

Thanks for helping. But the screen has gone back to all being fuzzy and lines. I think I need a new one. 

[SunsetRunner]

This is definitely not normal @Andreacowin. I’m sorry all the troubleshooting tips haven’t resolved the problem. I would contact Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US