Versa 2 screen has developed horizontal lines

[LeeanneW]

Hi my screen has just went funny on my versa 2 there is lines on the screen can this be fixed or do I need a new one 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @LeeanneW. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

Please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

[LeeanneW]

Thanks for the quick response I have tried to turn it off but it still not working and the screen is unable to been seen so I have not been able to see if the clock has changed

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[MarreFitbit]

@LeeanneW I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[LeeanneW]

I'm wondering if you can help me I am waiting on a replacement versa to be delivered and I still have not received any confirmation of the order being sent