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Versa 2 screen has turned black

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‎04-25-2021 13:08 - last edited on ‎04-26-2021 05:22 by Fitbit Moderator

‎04-25-2021 13:08 - last edited on ‎04-26-2021 05:22 by Fitbit Moderator

I’ve only had my versa 2 a month & out of nowhere my screen has turned black. I’ve restarted it & had no luck it just does a little vibrate.

 

Is there a way to fix this or has it broken already??

 

Moderator Edit: Clarified subject

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‎04-26-2021 05:26 - edited ‎09-04-2023 05:40

‎04-26-2021 05:26 - edited ‎09-04-2023 05:40

Hi there, @kirstylouise92. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

I've seen that our Social Media Team has created a support case on your behalf to get you in touch with our Support Team as regards to your issue so they can be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon.

Maria | Community Moderator, Fitbit


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