Versa 2 screen irresponsive to swiping..

[Elso]

even after a soft reset not working.

can’t go to factory settings as settings is not accessible on the watch. 

[MarioSFitbit]

Hi @Elso and welcome to the forums. 

Thank you for your message. I'm sorry to hear that the screen of your Versa 2 is unresponsive.  

This is not the experience wanted for our customers, and I understand your feelings about this situation. 

I appreciate the troubleshooting steps you tried. 

Please try these troubleshooting steps for now:

• Manually sync your Versa 2: How do I manually sync my tracker or watch?
• Connect your Versa 2 to the charging cable: How do I charge my Fitbit device? (Try a USB port or a UL-certified wall charger, and let it charge for at least an hour.)
• Restart your Versa 2: How do I restart my Fitbit device?
• Change the clock face: How do I change the clock face on my Fitbit device?

[Elso]

Hello, thank you for your answer, I managed to do all of the required steps including the charging, manual sync, changing clock face, , reset, … but still no swiping possible. When I hold the button shortly the quick settings screen appears and then holding on to it, the watch restarts with the logo but still no swiping afterwards. No visible damage to screen or sensors.
Any other ideas?
Kind regards
Els

[MarioSFitbit]

Hi @Elso and welcome back to the forums. 

Thank you for your confirmation. I'm sorry to hear that the issue still remains. 

I appreciate all the troubleshooting steps you tried. 

Since you performed all the recommended steps, please let me suggest you to contact support, since they have more tools in order to find your options. 

Support (<-- click here). Complete the prompt in Step 1. Tap Continue in Step 2 (ignore resources) to get to Step 3, which has the contact options.