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Versa 2 screen is acting odd

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‎04-14-2022 20:49 - last edited on ‎04-15-2022 08:18 by Fitbit Moderator

‎04-14-2022 20:49 - last edited on ‎04-15-2022 08:18 by Fitbit Moderator

My Versa 2 screen was being very sensitive, to the point where it kept locking me out of my watch and I had to unlock from the phone every time even though I wasn't even touching the screen. Then this morning I go to put it on and the it doesn't even turn on. Any suggestions on what may be wrong? I did all the steps for cleaning the charger and the fitbit but still doesn't work. It hasn't even been 2 full years of having this watch and this is very inconvenient. Any tips or suggestions would be helpful and appreciated. 

 

Moderator Edit: Clarified subject

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‎04-15-2022 08:20 - edited ‎11-13-2023 04:04

‎04-15-2022 08:20 - edited ‎11-13-2023 04:04

Hi there, @Shirclaire. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you have any questions or concerns regarding the outcome of your case, please feel free to contact our team back. 

Have a good day. 

Maria | Community Moderator, Fitbit


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