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Versa 2 screen is acting odd

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‎01-16-2023 06:53 - last edited on ‎01-17-2023 04:13 by Fitbit Moderator

‎01-16-2023 06:53 - last edited on ‎01-17-2023 04:13 by Fitbit Moderator

PXL_20230116_144910802.jpg

screen is not working. Photo is example of how screen is stuck in mid swipe state. Screen randomly turns on and off while I qm typing this, watch is in table so no movement. I have restarted the watch (had to hold down button since screen won't work),  I checked for updates (all up to date), I have changed watch faces 3 times. Nothing has improved function.

 

 

Moderator Edit: Clarified subject

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‎01-17-2023 04:15 - edited ‎06-13-2023 09:54

‎01-17-2023 04:15 - edited ‎06-13-2023 09:54

Hi there, @Anjawunder. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before posting here and for the image attached. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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