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Versa 2 screen is acting odd

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‎07-11-2023 17:49 - last edited on ‎07-12-2023 03:35 by Fitbit Moderator

‎07-11-2023 17:49 - last edited on ‎07-12-2023 03:35 by Fitbit Moderator

Versa 2 about 2.5 yr old.  Today screen dimmed for a few hours even after set to max brightness.  Then it went snowy like an old TV. I can still see a little and it is tracking all my info, the app is collecting the data as well, just can't read the display.  I've done a full charge and a restart without any change. Does this mean it's dying and I need a new one?

Moderator Edit: Clarified subject

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‎07-12-2023 03:36

‎07-12-2023 03:36

Hi there, @Strdstldy. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshot the issue with your Versa 2 before reaching out.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎07-12-2023 06:59

In response to MarreFitbit

‎07-12-2023 06:59

Not to be defeated, I tried everything again, and eventually got it to reinstall over bluetooth with my phone, so it appears to be ok. However, my preference is to use it connected to my laptop, which is what I did before, but now it does not want to be recognized, so guess I am stuck with only the phone connection and I'll make due with that. Thanks for your help.

 

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‎07-12-2023 07:48

In response to MarreFitbit

‎07-12-2023 07:48

I refuse to let technology get the best of me! Was able to final get the factory reset and reinstall done via my phone over Bluetooth during the overnight.

After a couple more tries this morning, was also able to get it reinstall and paired on my laptop.

So all is good, no lost data, and the only time that didn’t capture or synch was the 10 hr I fiddled with all the reinstalls.

thanks
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