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Versa 2 screen is blank

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‎07-26-2023 10:44 - last edited on ‎07-26-2023 11:43 by Fitbit Moderator

‎07-26-2023 10:44 - last edited on ‎07-26-2023 11:43 by Fitbit Moderator

My Fitbit Versa 2 sceen does not respond and the screen is black. I’ve tried to reset it and charge it. Nothing works! Can someone please help me with this? 

Moderator Edit: Clarified subject

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‎07-26-2023 11:55

‎07-26-2023 11:55

Hi there, @marianne777. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-26-2023 11:55

‎07-26-2023 11:55

Hi there, @marianne777. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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