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Versa 2 screen is blank

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‎12-02-2020 03:28 - last edited on ‎12-02-2020 10:14 by Moderator Alum

‎12-02-2020 03:28 - last edited on ‎12-02-2020 10:14 by Moderator Alum

image.jpg

It’s gone blank, and when i press button.. it’s screen shows like this.

 

 


Moderator edit: subject updated for clarity

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‎12-02-2020 04:22

‎12-02-2020 04:22

Mine is doing the exact same thing. It's tracking my steps when I look at the app but nothing shows on the watch.

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‎12-02-2020 10:14 - edited ‎12-02-2020 10:16

‎12-02-2020 10:14 - edited ‎12-02-2020 10:16

Hi, welcome to the Community forums @Rohanrcb @CheDon, I'll be glad to help you with this. 

 

Thank you for the picture and all the information that you've provided about the problem with the screen of your Versa watches.  

 

@Rohanrcb, I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

 

@CheDon,  I've proceeded to send your information to the Customer Support team as well, so you should be getting a reply soon.

 

Let me know if you have further questions. 

Davide | Italian and English Community Moderator, Fitbit


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