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Versa 2 screen is freezing

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‎09-19-2020 17:52 - last edited on ‎09-21-2020 05:04 by Fitbit Moderator

‎09-19-2020 17:52 - last edited on ‎09-21-2020 05:04 by Fitbit Moderator

My versa 2 that I bought at the beginning of last month keeps randomly freezing and rebooting its self. The  battery has been draining fast, too. I factory reset it today and still am having problems. Any ideas?

 

 

Moderator edit: updated subject for clarity

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‎09-21-2020 05:04

‎09-21-2020 05:04

Hi @Mhipperson18, it's great to see you in our Fitbit Community. I'm sorry to hear that your Versa 2 freezes and restarts by itself. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

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