Versa 2 screen is green

[Ginge45]

green screen had this watch 3 weeks now its just a green screen reset it just get lines then green screen again 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Ginge45, welcome to the Community Forums. Thanks for the details provided in your post about the green screen of your Versa 2. I'll be glad to help you with that. 

I'd recommend to restart your watch by following the steps provided here: How do I restart my Fitbit device?

If the restart doesn't work, please check in the Fitbit app if your Versa 2 is syncing, if so, try changing the clock face to a different one by following these steps : How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 

I'm looking forward to your response, I'll be around. 

[Ginge45]

Hi I've restarted and changed clock face screen is still green 

[Ginge45]

 

[Ginge45]

As soon as o restart it goes straight to green screen 

[Stacee414]

following...mine looks like this

[MarreFitbit]

Hi there @Ginge45, thanks for getting back and for the picture attached. I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know. 😉

Hello @Stacee414, welcome on board. Thanks for reporting me about this issue with your Versa's screen and for taking the time to share a photo. 

I've seen that you contacted our Support Team after posting here and they've helped you with this situation. 

Please let me know if there's anything else I may do for you in the meantime. 

[ALG3]

Hi! I am experiencing the same green screen issue is this an expected malfunction ? I would like to understand if fitbit has done anything to fix the issue

[Ginge45]

HI yes they had to replace it.

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