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Versa 2 screen is green

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‎05-11-2023 08:17 - last edited on ‎05-11-2023 11:00 by Fitbit Moderator

‎05-11-2023 08:17 - last edited on ‎05-11-2023 11:00 by Fitbit Moderator

Versa2_Issue_1.jpeg

Versa2_Issue_2.jpeg

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Since last night, my fitbit Versa 2 went green screen and not synchronising to the mobile application aswell. 

I have tried to restart(10 sec long press) and no difference.

Also couldnt go to the settings in my watch.

The firmware is: 35.72.1.23

 

Please let me know how I coudl fix this issue.

 

 

Moderator Edit: Clarified subject

 

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‎05-11-2023 11:01 - edited ‎05-26-2023 11:34

‎05-11-2023 11:01 - edited ‎05-26-2023 11:34

Hi there, @Logitha. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-11-2023 11:01 - edited ‎05-26-2023 11:34

‎05-11-2023 11:01 - edited ‎05-26-2023 11:34

Hi there, @Logitha. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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