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Versa stopped tracking my steps

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‎05-10-2023 12:59 - last edited on ‎05-11-2023 10:23 by Fitbit Moderator

‎05-10-2023 12:59 - last edited on ‎05-11-2023 10:23 by Fitbit Moderator

Since I traveled to Aruba, my versa is not registering any steps. I have restarted X3 and have synced. Date and time are correct. Please help 

 

 

Moderator Edit: Clarified subject

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‎05-10-2023 19:33 - last edited on ‎06-28-2024 08:48 by Fitbit Moderator

‎05-10-2023 19:33 - last edited on ‎06-28-2024 08:48 by Fitbit Moderator

Hi @Melij23 - did you change watch face? It is possible to not have it's permissions set correctly.

To check either swipe the face to the left to see steps on the watch (not in the clock face) or sync with the Fitbit App.

To fix clock face permissions go to the Gallery tile in the Fitbit App, click the clock face and check permissions.

If neither show steps there is a fault. You can chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.

Author | ch, passion for improvement.

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‎05-11-2023 10:26 - edited ‎05-26-2023 11:35

In response to Guy_

‎05-11-2023 10:26 - edited ‎05-26-2023 11:35

Hi there, @Melij23. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. @Guy_ Thank you so much for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

I've moved your post to the Other Versa Smartwatches board for organization purposes. 

Maria | Community Moderator, Fitbit


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