Welcome to the Fitbit Community, @VittoriaFusco.
Thanks for the details shared in your post and for already trying to resolve the issue. I recommend confirming if your watch is updated to the latest version: How do I update my Fitbit device?
Hope this helps.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
Best AnswerWelcome to the Fitbit Community, @sjusufspahic.
Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I am sorry to hear about the frustration this situation has caused. I was able to see that you have already tried contacting our Support team. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.
Meanwhile, you can try doing the following:
See you around.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.