Versa 2 screen is unreadable

[DanBur]

My Versa 2 screen is very faded. I have tried resetting, changing the brightness level and it is still dark. I cannot read it when outside. The watch is approximately 1.5 years old.

Any suggestions?

Moderator Edit: Clarified subject

[Marniski]

I'm having the same issue, the tracker part is working because I can see all the data on the app... but the watch face is basically unreadable. 

My versa2 is just over 2 years old,  and if 2 years is all I get,  I won't replace... it's not worth the money. 

[MarreFitbit]

Hi there, @DanBur @Marniski. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concerns are coming from and how you must be feeling. 

It seems that you've set your Versa 2 devices into Sleep Mode. When the sleep mode setting is on:

• Notifications, goal celebrations, and reminders to move are muted.
• The screen's brightness is set to dim.
• The Always-On Display clock face is turned off.
• The screen stays dark when you turn your wrist.
• The sleep mode icon illuminates in the quick settings.

To turn off Sleep Mode, please swipe right from the clock face on your watch to access the quick settings. For more information, see How do I navigate my Fitbit device?

Hope this helps. 

[Whit7823]

I am having the same problem. Watch face is dim.

It is not in sleep mode and I can change the settings to normal and max but it doesn’t make any difference to the dim screen. Only had watch for about a year