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Versa 2 screen issues

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‎06-11-2020 22:51 - last edited on ‎06-21-2020 17:08 by

‎06-11-2020 22:51 - last edited on ‎06-21-2020 17:08 by

Today my versa 2 all of a sudden had a vertical line of green light on the top of the screen reaching halfway across the screen.  I tried restarting my watch, changing the watch face, but nothing is working.  It didn't get hit on anything or wet so I don't understand why it suddenly got the stripe.  Now this evening the screen is also super faded to the point I can't really read anything on the screen.  It seems like the screen is just dying.  Has anyone else had this issue?  Also the watch is currently charged so that is not the issue.

 

 

Moderator edit: subject for clarity

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‎06-21-2020 17:07 - last edited on ‎09-14-2024 11:18 by Fitbit Moderator

‎06-21-2020 17:07 - last edited on ‎09-14-2024 11:18 by Fitbit Moderator

Welcome to the Fitbit Community, @cmhmont.

I appreciate your participation in the Forums and sharing the details of the issue with your Versa 2 screen. Thanks for trying to resolve this, I understand your concern and I am here to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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