Versa 2 screen issues

[KarrieL]

I set an alarm through Alexa and I think it broke my Versa 2!  Changed the clock face, tried restarting it, nothing.  If I leave it be, just use the app

, it's chill.  I just can't check it, which was kinda the point...lol

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@KarrieL It's great to see you in our Fitbit Community. Regarding the screen issue that your Versa 2 has experienced, I appreciate the picture provided and the time spent trying to get it fixed before contacting our forums.

Since the issue persists,  the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.

[KarrieL]

So I just swiped my husband's and left the one freaking out to sit for the day.  He suggested to just let the battery die completely and try it fresh.  Son suspected a firmware issue.  So when the day is over, we're sitting back and notice that the screen is on.  And normal.  Pick it up.  Fool around with it little bit.  Change the clock face back to Sp02.  Reinstall it to my account.  Almost like a reset was done but nobody was around to do it.  I did about a half dozen last night and it didn't work.

Craziness....don't know if I want to set another Alexa alarm 

[JuanJoFitbit]

@KarrieL Thank you for getting back and providing more details. In order to follow up and review your case, please get in touch with our Support through chat or voice by clicking on the link that I provided in my previous post.

We appreciate your patience and time with this.