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Versa 2 screen keeps flashing

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‎01-21-2021 20:32 - last edited on ‎01-22-2021 04:22 by Fitbit Moderator

‎01-21-2021 20:32 - last edited on ‎01-22-2021 04:22 by Fitbit Moderator

My screen comes up then starts flashing a screen of static.  I have reset, I have changed clock face, it keeps doing it even when screen is black till battery is dead. Any suggestions on next steps?

 

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎01-21-2021 22:02

‎01-21-2021 22:02

Probably best to get it replaced or contact Fitbit Support directly. They may be able to help you.

Author | ch, passion for improvement.

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‎01-22-2021 04:25 - edited ‎12-15-2023 10:06

In response to Guy_

‎01-22-2021 04:25 - edited ‎12-15-2023 10:06

Hi there @Dbmelchor, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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‎01-22-2021 06:43

In response to MarreFitbit

‎01-22-2021 06:43

This appears to be a problem with more than a few watches.  Mine is doing the same thing and working with fitbit support did not provide any solution.  I'm feeling really frustrated with this as this is the second Versa 2 that has let me down.  It's really annoying that I can't rely on a rather costly item.

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‎03-31-2021 11:44

‎03-31-2021 11:44

I also have the same issue. My versa 2 is only one year old and am very disappointed that is doing this so soon for a costly device. Please may someone help? Have tried switching on and off, replacing clock face, making sure all updates are installed,... no luck. Very unhappy customer:-(

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‎03-31-2021 20:33

In response to Chido

‎03-31-2021 20:33

I can tell you the Fitbit support is of absolutely no help.  There was no solution except to purchase a new Fitbit.  I was not giving them any more of my money-so I had to buy a new watch so I just spent the money on a Samsung watch instead.  I will not buy another Fitbit product and I am telling my friends not to waste their money on a poor product that is not supported by the company that makes them.  Good Luck.

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