Versa 2 screen lines

[KerynV]

My Versa 2 suddenly has bright white lines from top to bottom over the left half of the screen. Kind of looks like a bar code. I’ve tried a restart but no change - lines remained throughout the process. Is this terminal? Only 15 months old...

[1blueyedsweetie]

I have the same issue as of yesterday. Only I had green lines, then a black screen and now it will not come on.   

[KerynV]

Oh no, sounds terminal then! 

[Hannahs1]

Having the same issues and Fitbit customer service won’t answer anything. I’ve dm’d them and I’ve called three times waiting on hold for 15-20 minutes every single time. I haven’t even had this watch a year 

[KerynV]

Might be time to switch... I’ve been using Fitbit for years but tech issues around one year has been a common experience. For the price, it’s just not worth it. I’ve DM’d on Twitter too (they’ve responded on other issues previously). I’ll update if I hear back.

[Hannahs1]

Update- I got ahold of them and they are replacing my Fitbit- they gave the option of replacing for the same model for free or giving 50% off of a new model. I optioned for a new model because I don’t want to have this issue again. 

[KerynV]

After a bit of a wait, I got a response to my DM and got the same options. I'm going for the discounted new model too - fingers crossed for no issues with that one!