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Versa 2 screen lock

Hi, my screen glitched when trying to put in my pin. It kept putting in numbers over and over again without me touching anything..  The watch is now locked. The option to unlock on my phone is not available to click on. The Lock Screen doesn’t respond when I press on it. I have tried resetting, deleting app, turning Bluetooth on and off, charging and everything advised online that I can see and nothing has worked. Has this happened to anyone else and can anyone offer any advice? I don’t have pay wallet set up which seems to be why option to unlock isn’t viable via my phone from what I have read, but there must be a way to get back in to my watch as I was able to set up the pin when I first got it so there must be a way of fixing???

 

Moderator edit: updated subject for clarity

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Hello @HullabalouWelcome to our community forums! 

I'm sorry to hear that your Versa 2 is locked. Thank you for all the steps you tried before contacting us. 

It seems you've tried all the available solutions for this type of problem on your own. So, my best advice from here is to contact technical support.

They have the most appropriate resources to help you more thoroughly.

 

 

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