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Versa 2 screen no longer working

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‎06-25-2020 09:28

‎06-25-2020 09:28

Good morning!

 

I purchased my Fitbit Versa 2 last Nov 19, 2019. Absolutely wonderful, and no complaints. However, I noticed that the screen face wasn't working this morning, and it's just a blank, black screen.

 

1. Thought that maybe doing the manual reboot would work. The Fitbit did the standard vibrations that indicate it's going through a reboot, but still a blank screen face. 

 

2. Put it on the charger, but still no screen showing me the percentage of charge it has, or even that it is charging.

 

3. The Fitbit app on my phone is showing that the app is updating my daily progress, including my overnight sleep and my step tracker is up to date as I write this. The app also shows that my battery is at Medium. That leads me to believe that the Fitbit itself is still working, just not the screen.

 

Any ideas or suggestions about this issue would be very welcome!

 

Thank you.

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‎06-25-2020 22:38

‎06-25-2020 22:38

Hi @Rhavvyn, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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