Versa 2 screen not responding and restarting

[Gg1513]

I've only had my Versa 2 for 3 months and about a week ago the screen wouldn't respond so I restarted the watch. The screen began to work again but it began to restart on it's own every 10 minutes. The restart didn't fix the screen not responding as it would do it at least 4 times a day. Many have had this issue because of the clock phase they have but I have the one it came with and haven't downloaded any new faces to it. Any suggestions would be appreciated. Thanks.

[Marrrmaduke · Accepted solution]

@Gg1513 Sorry that your versa decided to misbehave. Have you attempted performing a factory reset? Because factory reset erases the data from your watch, please sync it first. Before performing the factory reset, please remove Versa from the paired devices list on your phone (not Fitbit app) and reboot the phone. Then open settings app on your Versa, scroll down to About, tap and then scroll down to Factory Reset. If you cannot perform the factory reset because your screen is unresponsive, please try using the button:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can set up the watch back to the Fitbit account by following the instructions on this link: How do I set up my Fitbit device?

If you're not successful with the factory reset, I am afraid you will need to reach out to Customer Support to guide you through the next steps. Here's the link to Customer Support page. The good news is your watch should still be covered by the warranty.