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Versa 2 screen not responsive

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‎02-18-2020 17:00

‎02-18-2020 17:00

Hello, 

 

I've noticed that from time to time my versa 2 won't wake up when I press the button. It will occasionally wake up when I do the wrist movement, but then it is stuck on the watch face and won't let me swipe in any direction. This is really annoying as now I'm missing logging workouts because my Fitbit acts up before class. It's intermittent. Sometimes it works. But once it acts up, I usually can't make it work again for at least a day. I know the button is fine because it works to put the screen back to sleep once I've managed to awaken it by flipping my wrist.

I tried updating the firmware, switching to a Fitbit designed clock face, updating my app.

 

I literally have no clue what to do next. I have only had this for 4 months and I've treated it very gently. I can only assume this is some sort of software issue?

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3 REPLIES 3

‎02-18-2020 23:56

‎02-18-2020 23:56

Hi @Melissa183 . When it wont respond to you try restarting it several times and see if that gets it going again. If that doesnt work try a button factory reset. If it still keeps happening contact Support.

Restart your tracker  

Fitbit Support   

 

BUTTON FACTORY RESET FOR VERSA 2
Hold the back button for about 8 seconds. 
When the Fitbit logo disappears: Release the button briefly (for less than 2 seconds). 
Hold the button again until you feel a second, longer vibration, which indicates the factory reset.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-19-2020 06:24

In response to NellyG

‎02-19-2020 06:24

@Melissa183, welcome to our Fitbit Community. I'm sorry to hear that your Versa 2 screen became unresponsive. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I would like to follow up and would like to know if the issue persists or if it got resolved after following the troubleshooting steps that @NellyG shared.

 

Looking forward to your response.

JuanJo | Community Moderator

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‎02-26-2020 13:11

In response to JuanJoFitbit

‎02-26-2020 13:11

Hi. The issue is now worse. I had to wait to force restart the watch since
the trouble I'm having makes the back button unresponsive.

Now that I finally factory reset it, it won't turn back on even when I plug
it in.

It was working fine this morning even if it didn't always wake up when I
needed it to, but now it doesn't work at all!
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