Versa 2 screen not swiping

[_kenzieJustine]

For a couple of days my fitbit will not let me swipe. I've restarted it several times.

Moderator edit: updated subject for clarity

[NellyG]

Hi @_kenzieJustine Try a factory reset as below. If that doesnt fix it you will need to contact Support. 

Fitbit Support  

BUTTON FACTORY RESET FOR VERSA 2
Hold the back button for about 8 seconds. 
When the Fitbit logo disappears: Release the button briefly (for less than 2 seconds). 
Hold the button again until you feel a second, longer vibration, which indicates the factory reset.

[JuanJoFitbit]

@_kenzieJustine, welcome to our Fitbit Community. I'm happy to assist you with your Fitbit Versa 2 since the screen won't swipe. By the way, thank you for troubleshooting this issue before contacting our forums.

In addition to the information that @NellyG shared, please try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

Keep me posted on the outcome.

[ASmilez]

After following this advice and trying again to factory reset my versa...it is stuck on an error message that says data not cleared. Sync and try again. But, I cant get it to factory reset or restart or anything now

[_kenzieJustine]

It originally was a FitBit background where you choose the picture. Just changed it and it's taking like 20 minutes for it to change. I contacted customer service and emailed them a video of me trying to swipe.

[canoe2me]

We have the same problem - we are using a Fitbit watch face and have done factory reset. Seems like an ongoing issue.