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Versa 2 screen not turning on

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‎08-06-2020 21:22

‎08-06-2020 21:22

My Fitbit versa 2 suddenly stopped working. I thought the battery was dead but unfortunately not. It just stopped working. Like totally. What do I do now ? I purchased it in November 2019. 

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‎08-06-2020 22:09

‎08-06-2020 22:09

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help. If you email, please know that each subsequent email will put you at the bottom of the queue, which will cause you to wait longer.

 

USA: call (877) 623-4997 
UK: call 0800 069 8505
INDIA: call 000 800 050 1057  

IRELAND: call 01 691 7502 (country prefix: +353)
If you prefer an online chat or email, then click for contact options
https://help.fitbit.com/?cu=1

Stepping in the U.S.A. since September 2013. Android 14

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‎08-06-2020 22:25

In response to Odyssey13

‎08-06-2020 22:25

After the update 2 days ago my versa 2 tried to work for about a day then the screen went black and would only show the fitbit logo. I did the reset, got the vibration but still black screen and logo. It will not charge. Need help fixing this - i have only been using this since March 10th of this year. 

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