Versa 2 screen not working

[Tattiel]

My versa 2 was fine till 2 days ago, now the touch screen doesnt work.

I've tried the hold the button down and reset and change the clock and it's made no difference whatsoever. 

Cant set the alarm or turn them off or use the screen at all cause it does t respond,  it just shows the time. 

Ive only had this watch several months.

I'm not due an update either.

[JuanJoFitbit]

Hi @Tattiel, welcome to our Fitbit Community! Regarding the touchscreen issue that your Versa 2 has experienced, I appreciate the time spent trying to get this issue resolved.

I was able to get in touch with our Support team and was told that they assisted you via email. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.