help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa won't turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-09-2020 15:52 - last edited on ‎06-11-2020 06:54 by Fitbit Moderator

‎06-09-2020 15:52 - last edited on ‎06-11-2020 06:54 by Fitbit Moderator

I've had problems with delayed syncing for a few weeks, the latest firmware update would not load onto my versa, and I followed advice re it not syncing to turn the versa off and on again, and having turned it off (battery at high level, not low) it now won't switch back on! Not happy with this as my device is only a year old! 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-11-2020 06:58 - edited ‎12-29-2023 05:15

‎06-11-2020 06:58 - edited ‎12-29-2023 05:15

Hi there @Sophishness, welcome to the Community Forums. I'm sorry to hear that your Versa won't turn on. Thanks for the details provided about your watch's behavior and for taking the time to solve the syncing and screen issues prior to posting here.

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and helped they you to get back on track.

Let me know if there's anything else we may do for you.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes