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Versa 2 screen pixilated

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‎02-01-2023 01:56 - last edited on ‎02-02-2023 05:59 by Fitbit Moderator

‎02-01-2023 01:56 - last edited on ‎02-02-2023 05:59 by Fitbit Moderator

My versa 2 is charged, screen is blank, tried holding the button for 20 seconds, came on after re connecting to Bluetooth, but now it's all pixled and gone blank again.????

 

 

 

Moderator Edit: Clarified subject

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‎02-02-2023 06:01 - edited ‎03-09-2024 05:56

In response to NellyG

‎02-02-2023 06:01 - edited ‎03-09-2024 05:56

Hi there, @Kimmy74. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

If the above doesn't work, please follow @NellyG's advice and chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-01-2023 03:23

‎02-01-2023 03:23

Hi @Kimmy74 Oh dear! It sounds like the screen is dying. Contact Fitbit Support  . I hope they can help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-02-2023 06:01 - edited ‎03-09-2024 05:56

In response to NellyG

‎02-02-2023 06:01 - edited ‎03-09-2024 05:56

Hi there, @Kimmy74. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

If the above doesn't work, please follow @NellyG's advice and chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes