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Versa 2 screen popped up

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‎10-24-2020 17:21 - last edited on ‎10-26-2020 09:39 by Fitbit Moderator

‎10-24-2020 17:21 - last edited on ‎10-26-2020 09:39 by Fitbit Moderator

I'm playing cards, I look over and the glass on my 2 week old versa 2 is flipped up😩

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎10-24-2020 20:48 - edited ‎10-26-2020 09:50

‎10-24-2020 20:48 - edited ‎10-26-2020 09:50

Try a restart .

 

Added:  Sorry, I think I misunderstood.  I thought you meant the display was upside down.  If the glass has come loose, disregard my suggestion.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎10-26-2020 09:43 - edited ‎11-16-2023 04:15

In response to JohnnyRow

‎10-26-2020 09:43 - edited ‎11-16-2023 04:15

Hi there @katiek68, welcome to the Community Forums. I'm sorry to hear that your Versa 2's screen popped up, I understand how you must be feeling. I'll be glad to help you.

I've seen that you got in touch with our Support Team regarding this issue. If you still need help, please feel free to contact them back by providing the reference number you were given during your chat so they can further help you.

Thanks for helping out @JohnnyRow.

I've moved your post to Other Versa Smartwatches for organization purposes. 

We hope your issue is solved soon.

Maria | Community Moderator, Fitbit


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‎07-04-2022 09:28

In response to MarreFitbit

‎07-04-2022 09:28

Just after 12 months, Versa 2 Screen popped out for me as well. It's barely hanging to the base and nothing shows on display. Called Support and answer was that it's out of warranty and here is some discount for next purchase. This is 2nd fitbit down for me due to Hardware issues after warranty. No more fitbits for me or my family anymore ! 

 

Sanjay

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‎07-04-2022 11:42

In response to shk75

‎07-04-2022 11:42

Looks like Fitbit heard my concerns. They have agreed to send in the replacement unit ! Happy with timely response from the company and doing the right thing. 

Sanjay

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