Versa 2 screen resets when swiped

[SunsetRunner]

Everytime i swipe my clock face the fitbit logo appears and it soft resets , turns back on and then it works until the next time, this is extremely frustrating, i have hard reset the device multiple times and to no avail, i even tried changing clock faces as i thought it might be a glitch with the bitmoji clock face but even with the default clock face , the screen will not swipe at all or i can press any icons, then i have to soft reset the watch myself, i have searched this community and all i can find is people saying to hard reset, this has been going on since about christmas time, i would appreciate some insight into this, thanks

[JuanJoFitbit]

@SunsetRunner, welcome to our Fitbit Community! Regarding the screen issue that your Fitbit Versa 2 is experiencing, I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and assist you accordingly.

Keep an eye on your email account.

I'll be around if any question arises.

[BKyger0001]

I am having the same problem with my Versa Lite.  It is resetting multiple times a day and I just cannot figure it out.  

[SunsetRunner]

Jade contact support and have videos of the watch malfunctioning , and they issued me a full replacement 

[JuanJoFitbit]

@BKyger0001, I'm sorry for the late response. However, let me welcome you to our Fitbit forums. Regarding the screen resetting issue that your Versa Lite also experienced, I got in touch with our Customer Service department and told me that they assist you via chat.

I'm so glad to hear that they took care of your cases guys @BKyger0001 @SunsetRunner and you will be back on track soon.

As a side note, I'd like to invite you guys to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you both in our Fitbit Community more often.

[BKyger0001]

Yes! They took great care of me. Currently waiting for my replacement.
Thank you so much!!!!

[JuanJoFitbit]

@BKyger0001, I'm happy for the great news! By the way, I apologize for the delayed response. Thank you for posting the update in the Community, though!

Don't hesitate to get back if you need further assistance and I'll be happy to help.

Have a great day! 😀