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Versa 2 screen started falling off

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‎03-08-2021 18:42 - last edited on ‎03-09-2021 03:40 by Fitbit Moderator

‎03-08-2021 18:42 - last edited on ‎03-09-2021 03:40 by Fitbit Moderator

Has anyone else had the face on their Versa 2 start lifting for no reason?  After only one year?  For the cost of these devices I don’t think they should start falling apart after only one year. Of course right after the one year warranty expires. I am very careful with my watch, it doesn’t have any scratches or anything, so there is no reason the face should be lifting. 

 

Moderator Edit: Clarified subject

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‎03-09-2021 03:43 - edited ‎04-26-2024 08:46

‎03-09-2021 03:43 - edited ‎04-26-2024 08:46

Hi there @ErikaC1970, welcome to the Community Forums. I'm sorry to hear what happened to your Versa 2 screen. We understand where your concern is coming from. We‘re taking into consideration your comments and sentiments with regards to our products and services.

I've seen that you reached out to our Support Team as regards this issue. Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

For more information about the outcome of your case, please feel free to reply to the last email you received from our Support Team or you can check our warranty policies (fitbit.com/legal/returns-and-warranty) for a better understanding of the information that was provided to you. 

Maria | Community Moderator, Fitbit


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‎03-09-2021 19:28

In response to MarreFitbit

‎03-09-2021 19:28

Thank you for reaching out. I just wish there was a two year warranty in the US as it is other places. I purchased in January 2020, so it’s upsetting this would occur right after the year is up. My watch still looks brand new and still works. I have it taped and it’s sad that my only alternative is to spend money on a new one.

Anyway, thanks again for reaching out. 

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‎04-06-2021 16:00

‎04-06-2021 16:00

Yes the same thing happened to me. I was right on the cusp of my warranty.  They gave me an option 50% off a new one or a replacement of the exact one I purchased.  I selected the replacement option. 

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