Versa 2 screen stooped working

[Charleswall]

My versa 2 screen stopped working about a week ago. I have done everything an fitbit mod told someone else to do but nothing. I reset the clock face, and tried to factory rest but that just made it worst. I'm looking for some help.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Charleswall, welcome to the Community Forums. I'm sorry to hear that your Versa 2's screen has stopped working about a week ago, I understand how you must feel. Thank you for the details provided in your post and for taking the time to troubleshoot your watch by following the recommendations from one of our Moderators before posting here.

I appreciate you have already tried to troubleshoot this situation before reaching us. At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon.

[Charleswall]

Thank you Marre.