Versa 2 screen stopped working properly

[violet-001]

I have read lots of posts about versa two giving up after about two years with blue lines being present down the screens. Whilst I think may be my versa is on it's way out, although just less than two years old, I have recently been unable to click the flag to end a tracked activity, it's almost like the touch screen is no longer working, but I can start activities without any problem. I have also noticed the screen has a small tracked green line down the left hand side when I am tracking an activity. Am I right in thinking this is the end of it's life, as it also seems to take an awful long time to sync these days. I have restarted numerous times which does not seem to improve things. 

Any support if it's fixable would be fab, as I thought the lifespan should be much greater than around two years. Thank you! 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @violet-001. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

Regarding to your inquiry, please note our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. 

In addition to the steps you've done, please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.