Versa 2 screen stopped working

[SunsetRunner]

My Fitbit screen has stopped working and won't let me swipe anywhere. It also sucks at syncing and doesn't consistently send me notifications. I can't even turn it off to restart it because the screen isn't working. The back light also turns green/red and I feel it doesn't accurately read my heart rate. I'm very disappointed. I've had two and after like a year they just stop working. I was considering buying the new one thats like $300+, but now I may go to an Apple Watch.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@SunsetRunner It's great to see you in our Fitbit Community. I totally understand how you feel about the screen and heart rate tracking issues that your Versa 2 has experienced. By the way, thank you for trying to get this issue resolved before contacting our forums.

Please restart your Versa 2 as described in this help article. After this, follow the troubleshooting steps listed in this help page in order to fix the heart rate tracking issue.

Finally, monitor your watch and see if the heart rate tracking and screen issues gets fixed.

Hope this helps.

[Dwals81]

Same thing happened with my versa 2. 250$ device lasted 18 months (and the warranty of course is only 1 year) my screen grayed out and Fitbit was no help. Offered me 35% discount on new device. Great medium article be Andy Yeh about his Fitbit Alta doing same thing. Apple Watch for me next

[JuanJoFitbit]

@Dwals81 Thank you for participating in our Fitbit Community. I'm sorry to hear about the issue you experienced with your Fitbit device. I'm also sorry to hear that it's no longer under the warranty period. I definitely understand how you feel about this and we appreciate your feedback since this helps us to keep improving.

[Dwals81]

Thank you. Left my versa 2 overnight and the screen worked long enough for me to go to settings and shut off. Has been working ever since 

[Acasper427]

What did you shut off? My versa is doing the same thing! 

[JuanJoFitbit]

@Dwals81 That's great news! I'm so glad to hear that you managed to get your Versa 2 back to life. Thank you for posting the update here.

@Acasper427 Thank you for joining us in this thread and our Fitbit Community. Since you mentioned that your Fitbit device is experiencing the same issue, please let me know if it vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article.

Finally, charge your watch for 2-3 hours and see if it comes back to life.

See you later.