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Versa 2 screen stopped working

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‎11-06-2021 21:42 - last edited on ‎12-15-2021 13:52 by Fitbit Moderator

‎11-06-2021 21:42 - last edited on ‎12-15-2021 13:52 by Fitbit Moderator

My versa 2 started showing green light on the screen and i Got notification ‘unlock through your phone’ several times, I changed my screen passcode and unlocked, the message went away but now my touch screen has completely stopped working. I was following the steps mentioned in other posts, unpaired the device from phone, set bluetooth off on phone, restarted the phone, and now when I am trying to connect bluetooth again, I cannot set the Watch, since the 4 digit passcode comes on Watch screen and I cannot enter screen passcode to see the 4 digits. 
 Could someone help me resolve this issue?

 

Moderator edit: updated subject for clarity

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‎12-15-2021 13:51

‎12-15-2021 13:51

Welcome to the Fitbit Community, @Sakshk19.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

 

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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