Versa 2 screen swiping issue

[melchiefs]

I cannot swipe on my Versa 2 as of yesterday. I have worked with two different support agents and both want me to factory reset.  I cannot swipe off the face clock to get to the Settings App to do it.  Is there another solution to factory reset that doesn't require swiping? I have also tried soft restarts which do not yield any different results.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@melchiefs It's great to see you in our Fitbit Community. I totally understand how you feel about the swiping issue that the screen of your Versa 2 has experienced. By the way, thank you for trying to get this issue resolved before contacting our forums.

Please try another way to perform a factory reset. To do so, follow the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset. 

After this, monitor your watch and see if it works properly.

Hope this helps.

[melchiefs]

I have tried to do this numerous times.  As soon as the FitBit logo disappears, the clock face reappears.  There is no lag to do to the release the button briefly.

[jarison]

As of yesterday I am having same issue.  Can’t swipe and even when Lock Screen comes up I can’t put in my pin.  I have tried reset process multiple times and still doesn’t allow me to swipe screen and go to settings and apps etc.

[Walkadoodle]

I had the same thing start last week after a new update. First I couldn’t swipe and as of yesterday the whole display screen doesn’t work. It’s still tracking steps though

[melchiefs]

Yes!  I cannot swipe to the timer, alarm, exercise, anything! My last update through App Store was 7/27/2021 so it doesn't time perfectly with the update.

[BusLawProf]

I have the same issue. Touch screen got glitchy a few days ago, now I am unable to swipe at all. I just spent an hour with three different support people on live chat. Tried everything: changing  clock face, restart, turning Bluetooth off and on, deleting and reinstalling the app- removing and re-adding the device. This is my second Versa , and once again they are offering a discount because it is out of warranty. No thanks- I will not be purchasing another Fitbit product EVER. A little over a year of use is unacceptable. 

[SandraSF]

I have just started to have this issue! I don’t want a new watch either, I just want mine to work as it says it is going to 😢. I am thinking I should have better invested in an Apple Watch 😭

[BusLawProf]

I was thinking the same thing. For how much I have spent on the last two Versas, I could have almost bought an Apple Watch!

The factory reset totally messed mine up. It Keeps saying “unable to clear , sync again “ I can’t sink and it keeps telling me to disconnect it from Bluetooth and re-pair. Can’t do that either. At least before the factory reset I was able to see steps and the time. Now it’s useless.

Moderator edit: merged reply

[JaxB93]

My versa 2 is also doing this, I have tried the above suggestions but it does nothing, I only got it last Christmas! What else can be done? I can't even turn my alarms off and they're driving me mad

[BusLawProf]

I think the only thing that can be done is to throw it out. That’s what I plan to do!

DMS