Versa 2 screen too dim

[BrunoOlivera]

Versa 2 screen brightness is too dim. With low it's almost black, barely visible with normal and even with max cannot see some small text on screen. 

Before this, I had the lines problem in the screen, and the touch screen not working 

How can I correct this weird behaviour?

Moderator Edit: Clarified subject

[Guy_]

Hi @BrunoOlivera - you may be in Sleep mode, pull down from the top of the screen as if to see notifications, pull down again and click on the 2 white bars to get to Quick Settings and disable Sleep [and do not disturb perhaps]. This should restore your brightness.

[MarreFitbit]

Hi there, @BrunoOlivera. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from. 

Have you checked if the brightness has been set correctly? To do so, swipe down from the top of your screen. After your notifications appear, swipe down again to open the control center. Tap the brightness setting icon.

If the above doesn't work, please check if your Versa 2 isn't in sleep mode. When you turn on the sleep mode setting:

• Notifications don't cause the watch to vibrate or the screen to turn on.
• The screen's brightness is set to dim.
• The Always-On Display clock face is turned off (on watches that support it).
• Turning your wrist won't cause the watch's screen to turn on.
• You see a sleep mode icon at the top of the screen when you swipe down to see your notifications.

For more information, see How do I navigate my Fitbit device?

Hope that helps. 

[BrunoOlivera]

Hi

Thanks for your response.

I've already:

*checked those condigurations*
*Reset with +7 seconds *
*Uninstall the app and install this again*
*+ Other things I've found in the internet*

I've read that may be a problem with the sensor. How to proceed in that
case?

Thanks

[MarreFitbit]

@BrunoOlivera I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[BrunoOlivera]

Many thanks! gonna try that way!

Bruno Olivera