Versa 2 screen turned brown

[Shannie33]

Screen of Versa 2 totally tuned brown suddenly. 

Despite pressing on the button for 1 min. The fitbit logo unable to appear and I tried charging the versa 2 and delete the versa 2 from my fitbit app in attempt to reload it into my profile but nothing works.

Moderator edit: format

[JuanJoFitbit]

@Shannie33 Welcome to our Fitbit Community. Regarding the screen issue that your Versa 2 has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

I'd like you to try a factory reset. To do so on your device, follow the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.

After this, charge your watch for 2-3 hours and see if the issue gets fixed.

Hope this helps.

[Shannie33]

To clarify, I didnt get to see the Fitbit logo at all. Only black screen when I tried to hold the back button for about 8 seconds and the brownish screen.

I tried charging it for 2-3 hours but the issue still didnt get fixed.

[JuanJoFitbit]

@Shannie33 Thank you for getting back and trying the recommended steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.