Versa 2 screen turns off

[thea.andreea]

I have my Versa 2 for almost 2 months and it worked as good as it should until a few days ago. When I try to touch the screen it turns off like I’m locking it somehow. I restarted the watch but nothing changed. 

[JuanJoFitbit]

Hi @thea.andreea, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the screen issues that your Versa 2 experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via email. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often and please stay safe.